Find Your Answer
Q: How do you deal with problems in my absence?
Our house sitters are practically-oriented and accustomed to taking care of homes like yours. They are also (if applicable) professional pet carers and can cope with domestic problems as sensibly as you would while at home. We do a thorough risk management assessment at the commencement of each assignment, which includes you going through our Homeowner Checklist with our sitter in detail. This will be when ‘handing over’ prior to your departure. The checklist includes many aspects, such as location of your electrical board and water stopcock, contact details of your repairmen/veterinarian to contact in the case of emergency, dietary, medicinal and exercise requirements of your pets, their health history, age and so forth. Our sitters can also call our Head Office 24/7 in need.
Q: Who supplies food and bed-linen?
Our sitters provide their own food though our homeowner clients are usually happy to supply any consumables on hand and the basics. Bed linen and towels are provided by clients, and when possible returned clean at the end of the housesitting assignment.
Q: Is there insurance?
Yes, we are fully covered against public liability, which includes pet cover. Your own home insurance will also remain in force as your home will be occupied during your absence.
Q: Do you provide caring services?
No, but our sitters do stay in your home while caring services are supplied by carers (who are responsible for their own cooking, cleaning and so forth).
Q: What about my pets?
Our sitters will take good care of feeding and generally looking after your pets in your absence. This is included in the daily rate per pet. If exercising of pets is required, this must please be separately negotiated with ourselves/the sitter (or a third party).
Q: What about my plants and garden?
Our sitters will take care of watering your indoor plants during your absence. Please see our Rates page on our website for information on any additional services you may require.
Q: What is generally expected of our sitter?
Our sitters’ responsibility is to live in and care for your home. This may include house security, mail and telephone call handling, caring for pets, the occasional odd job, and anything else the homeowner and we agree on as per our Rates website page.
Q: Do you advertise?
Yes, to both homeowners and potential house sitters. Internet advertising has been the most effective way for House and Home Sitters to reach across the UK. We spend money doing this every single day and also advertise in other media.
Q: Do you provide free quotations to homeowner clients?
Yes, all quotations are free and without obligation. Once accepted though, there is a mutual commitment by both parties to honour their agreement as binding.
Q: Do you have a ratings system for house sitters and homeowners?
Although this has been suggested by our members, we opted against having a rating system outside of our reviews which are available on such sites as Trustpilot, Facebook and Google. A ratings system just has too much downside for some members that might undermine our great spirit for no real benefit. Rating a house sitter, or for that matter a homeowner, is very subjective; someone one party will admire and respect may not as easily be to the liking of another. Overall though, at least 99% of the time house sitting is a truly positive experience for all parties concerned. Our website and community values are based on love, generosity, responsibility and respect. We work hard to affirm and maintain these values. It is really difficult to find a bad house sitter, especially since our sitters have been subjected to a thorough vetting and interview process, and although there may be the occasional misunderstanding when, for example, the homeowner has not clearly explained something but overwhelmingly, almost every house sitting assignment ends with both parties feeling very happy. The very survival of our company depends after all on having the right people.
Q: What about my (and my family’s) privacy as a homeowner?
Your and your family’s privacy is of paramount importance to us, and respecting your confidentiality in all matters is one of the primary values imbued upon each of our sitters. In fact, our reputation for privacy has resulted in our landing some prime assignments, including our celeb house sit at a Kent Manor House which you can read about here.
Q: How long does House and Home Sitters take to respond to an enquiry?
We normally respond to an email enquiry within 12 hours at most, but please allow for up to 48 hours depending on demand. Feel free to also either text us on +4474 5454 0777 or to message us via our Facebook page House & Home Sitters (NB Please note the ampersand used by FB) and we promise to get back to you as soon as possible.