At House and Home Sitters, we pride ourselves on providing a bespoke service that caters specifically to the needs of each client. Our sitters are carefully selected and fully vetted, meeting high ethical standards, reliability, and a genuine commitment to exceptional care. We approach every assignment with professionalism, ensuring your home and pets receive the attention they deserve.
Your family’s privacy is paramount to us, and respecting your confidentiality is a core value for each of our sitters. Unlike many house-sitting services, we do not display public profiles for our homeowner clients or sitters. This privacy-first approach has earned us prime assignments, including celebrity house sits, and has become a hallmark of our service.
Your personal address and contact details are shared only with your appointed sitter(s) once they’ve been selected for your assignment. Our reputation for privacy and confidentiality is part of what sets House and Home Sitters apart from other agencies, so you can trust us to prioritize your security and peace of mind.
Our sitters are practical, resourceful, and experienced in managing homes like yours. They respect your privacy and, if applicable, are skilled pet carers who can handle any domestic issues as sensibly as you would.
Before each assignment, we conduct a risk management assessment, where you and the sitter go through our detailed Homeowner Checklist. This process covers essentials, including:
- Location of your electrical board and water stopcock
- Emergency contacts for repair services and veterinarians
- Dietary, medical, and exercise needs of your pets
- Any relevant health history and age details
If an issue arises, sitters can reach out to our Head Office, which is available 24/7 to provide assistance.
Our sitters provide their own food, though many homeowners kindly leave basic consumables available. Bed linen and towels are supplied by the homeowner and, if possible, returned clean at the end of the house-sitting assignment.
Your sitter’s main responsibility is to live in and care for your home as if it were their own. This includes enhancing home security, handling mail and telephone calls, caring for pets, and managing minor tasks as needed. Any additional duties are agreed upon in advance and listed on our Rates page.
Yes, we are fully insured, including coverage for pets, up to £1 million. A copy of our insurance certificate is available upon request, ensuring peace of mind for homeowners throughout the house-sitting assignment.
Your sitter(s) will lovingly manage all feeding, medication, and general care for your pets while you’re away. For dogs, one daily walk is included in the daily rate per pet. If your pet needs additional exercise, please arrange this separately with us or, if you prefer, with a third-party service.
Our sitters will ensure your indoor plants are watered during your absence. We also offer 20 to 30 minutes of outdoor garden watering as a courtesy, though this is not included in our contractual obligations. For additional garden care or other services, please refer to the information on our Rates page.
No, we do not provide personal caring services. Our sitters are there to look after your home – and your pets, if applicable – while any personal care needs are handled by your appointed carers. Carers remain responsible for their own cooking, cleaning, and related tasks. We specialise in house and pet sitting; we do not provide care for individuals.
Yes, we advertise to homeowners across the UK. We spend on internet and social media advertising every day. However, most of our new business comes through organic search traffic and word-of-mouth referrals. We also have a loyal base of returning clients, which you can see reflected in our reviews.
Yes, we provide all quotations free of charge and with no obligation. Once a quotation is accepted, however, all parties commit to honouring the agreement as binding. Certainty and security are essential to us.
While some members have suggested it, we’ve chosen not to implement an internal rating system for our sitters or homeowners. Instead, we rely on independent client reviews on Facebook, Trustpilot and Google, which you’re welcome to view by simply clicking on these platforms.
A rating system often has more downsides than benefits, as individual experiences are highly subjective. Someone one client admires and respects may not be to the liking of another. Overall, house-sitting is a positive experience for all parties about 99.5% of the time.
At House and Home Sitters, our community values are built on love, generosity, responsibility, and respect, and we work hard to affirm and uphold these standards. Our sitters undergo a thorough vetting and interview process to ensure that only the most trustworthy individuals join our team. Occasionally, misunderstandings may arise due to miscommunication, but almost every assignment ends with both parties feeling genuinely happy.
Our company’s success has always depended on having the right people, and we’re proud to maintain this standard.
House and Home Sitters was established in May 2013 to provide reliable, professional home and pet sitting services for homeowners across the UK. Since then, we’ve built a strong reputation based on trust, care, and exceptional service.
Sitters provide regular updates via email or WhatsApp, including photos if you’d like. We can customise the communication frequency to suit your preferences, so you feel connected and reassured throughout the assignment.
Yes, we contribute toward sitter travel costs to ensure a fair arrangement. Our Rates page includes details on any additional charges that may apply for travel or specific requests.