Terms of Service

By using our website, you agree to:

  1. House and Home Sitters Ltd, Company Number 09032097, registered in England and Wales but operating throughout the United Kingdom including Northern Ireland, as the owner of this website (also referred to below as ‘House and Home Sitters’, ‘our website’, ‘the owner of the website’, ‘the website’, ‘us’ or ‘our’ or ‘we’ and wherever the context makes grammatical sense), and provider through its database of House Sitters of house sitting and pet care services in the United Kingdom of Great Britain only (unless agreed otherwise), against payment for said services by the Homeowner Client;
  2. be known as the ‘Homeowner Client’ (namely the owner/occupier of the property and/or pets to be taken care of in your or his or her or their absence during any particular period, or the person representing the homeowner/occupier in his or her personal capacity, i.e. the party contracting with House and Home Sitters) or ‘House Sitter’ (namely any person who has registered via our website or email to apply to be appointed as a house sitter, been interviewed in person or online and thereafter formally appointed as such, in the capacity of a subcontractor), as the case may be;
  3. explicitly, by your online registration and/or when you use our website, be bound by these Terms of Service/ToS/Terms and Conditions/Ts&Cs, as amended from time to time with or without prior notice;
  4. our website’s Privacy Policy as included in these ToS, whereby we do not share your information with anyone and are required to handle all information according to UK law, and to any use of Cookies; our website as GDPR-compliant and in the event you do not accept this, to not use our website; having no claim in the event of our website not being GDPR-compliant or in breach if, despite such steps we take to comply and safeguard any data loss or unauthorised access and provide security measures in relation to your personal data, this is not the case and you nonetheless choose to use this website;
  5. our bearing no responsibility for opinions or material either on our website or of external contributors and/or content of any external websites included on or linked to our website;
  6. warrant all information or data of any kind, whether email, text, software, code, music, sound, images, video or otherwise (‘content’), introduced by you or on your behalf, belongs to you/the person providing the content, will not/not be objectionable or offensive, infringe any copyright, moral or other rights, dishonest, unlawful, threatening, harmful, abusive, harassing, constitute stalking, tortious, defamatory, libellous, vulgar, obscene or pornographic, infect this website or any service provided via virus infection or otherwise, give rise to civil or criminal liability, or violate any law;
  7. notify our website via our Contact Us page or email at info@houseandhomesitters.co.uk if you believe your content has been used in a manner considered copyright infringement or breach of your intellectual property rights;
  8. the reservation of all our website rights, including but not limited to all copyright, trademarks, patents, trade secrets, and any other proprietary right attached to our website, its content, and any goods or services which may be provided commercially or otherwise;
  9. the use of our website rights and intellectual property requiring our prior consent in writing, failing which such use will be unlawful, and to the provision of our services via our website not granting you any implied or express licence or right save as above;
  10. neither impersonate nor misrepresent your authority or association with any third party, nor collect any data of other users, nor introduce/use this website to introduce any external content or service in a commercial manner (other than promoting the business of House and Home Sitters or with our prior written consent), nor involve our website with any form of spam, junk mail, chain letters, pyramid schemes, unauthorised advertising, or commerce;
  11. our hereby reserving the right in our sole discretion to refuse or remove any publication or review posted by you on any forum or edit, remove or block access to any content you provide or publish elsewhere, terminate your website user access, remove data provided by you or your agent, either temporarily or permanently, amend or discontinue or not provide our house and pet sitting services (‘services’), without notice to you or any liability howsoever arising attaching to our website; any instruction by us to a third party publisher/forum to amend or remove any publication or social media post by you or a third party on your behalf irrespective of the veracity thereof or otherwise, as final and binding on you; grant House and Home Sitters Ltd a worldwide, royalty-free, perpetual and non-exclusive licence (including any moral, intellectual property or other such rights) to use, display, reproduce, modify, adapt, publish or revoke from publication, distribute, perform, promote, archive, translate, or create derivative works and compilations, in whole or in part, from any content created, provided or published by you or your agent, hereby warranting your authority to do so. Such licence shall include any form of media publication or technology or methodology already known or developed in the future;
  12. services or goods of third parties advertised or offered or provided on or via our website being governed by the policies and representations made by such third parties, with no liability howsoever arising attaching to our website;
  13. the house sitting and pet services via our website being provided ‘as they come’, with no representations or warranties express or implied binding us; more especially there being no breach of contract arising from any circumstances beyond our control, including but not restricted to vis major, ill health, death or similar family disaster, road traffic congestion or accidents, train or other travel delays, mechanical or other car problems, inclement weather, and any similar situations which may otherwise cause us to be in breach of contract;
  14. hereby indemnify House and Home Sitters Ltd against any damages howsoever arising from either your failure to abide by these Ts&Cs or otherwise;
  15. indemnify and hold harmless our website and its representatives, subsidiaries, affiliates or related parties, directors, employees, agents, independent contractors, advertisers, partners, and co-branders, against any claim or demand howsoever arising, including but not limited to legal fees, a claim filed by any third party, as a house sitter or homeowner client or in connection with our website or the provision of our house and/or pet sitting services (or not, as the case may be), your provision of content or other material published, and any breach of these ToS or of the rights of a third party;
  16. your use of our website or services being at your sole risk, provided ‘as is’, and accept that House and Home Sitters Ltd expressly disclaims all warranties either express or implied (other than those contained in these ToS), including those of fitness of purpose, that any part of our service will be uninterrupted, timely, secure, accurate, reliable, or of any quality standard, error-free, virus-free (if applicable) or that any content on our website is safe for download, or that any advice or recommendations are accurate or correct; if any implied or disclaimed warranties may not be excluded under local jurisdiction law, the remaining ToS will, save for such exclusions, nonetheless remain valid and enforceable;
  17. any civil claim being filed forthwith, and in any event within a reasonable time; no clandestine CCTV or telephone recording being used in evidence (except for any criminal act) unless prior written notification of such recording devices has been given upfront by/to the party/ies concerned;
  18. such claim being limited to the extent and greater of 1) subject to the claimant(s) facilitating and fulfilling all policy and other requirements in relation to the lodgement/processing of the claim against the insurer, whatever insurance compensation may be paid out less any excess or first amount payable, or 2) the daily basic rate as published on our Rates page on this website, multiplied by the number of days of the actual house sitting assignment actually paid for by the homeowner client; neither publish nor permit to be published negative remarks, opinions, information, reports or images in/on social or other media concerning House and Home Sitters or its subcontractor sitter(s) pending any insurance claim or legal proceedings, in default whereof such claim shall be automatically nullified;
  19. any indulgence granted by or failure to assert any right of, the website owner not constituting a waiver of such right;
  20. your acceptance verbally or in writing (including electronic mail) as the Homeowner Client (of House and Home Sitters Ltd) of our quotation/rates set forth on our website for the assignment times and date(s) agreed by you constituting a binding agreement; the said rates also being applicable to any extension of an assignment undertaken by us for whatever reason, e.g. illness, flight/traffic delays; any calculation or communication error in amounts quoted being replaced by the applicable rates displayed on our website; cover all council taxes and utilities during an assignment (including landline telephone, internet and any cable or satellite television); provide on request, subject to our privacy policy, photos of your home interior and exterior, garden, and pet(s) if applicable, a written description of your property and pet(s), availability of parking, public transport, nearby attractions and facilities, i.e. whatever information may be persuasive/relevant for us to secure the most appropriate sitter(s) for you; provide the sitter or your nominated nearby contact person with spare key(s) for your home for the sitter’s use; make every reasonable effort to ensure the good health and happiness of your pet(s) and the cleanliness, comfort and safety of your home for our sitter(s) prior to the assignment commencing; provide sufficient food and treats for your pet(s) for the duration of the assignment, and authorise our sitter(s) to do so for your account if supplies run out; pay travel expenses and our basic daily rate if you require a face-to-face pre-assignment interview with the sitter, which shall be subject to the sitter’s availability and agreement, and under no circumstances refundable – that is if you opt not to conduct such interview at zero cost telephonically, via Skype, WhatsApp or similar media; the dates of the house sit being inclusive unless you require our sitter(s) to commence the assignment before 10:00 on the first day, in which event this shall (depending on circumstances in our sole discretion) commence the day before [and include your providing overnight accommodation to our sitter(s)], and/or you return home after 15:00 on the last day, when it shall be deemed to end the following day [again with your providing accommodation to our sitter(s)], and to your being invoiced accordingly; give us full and detailed instructions in writing regarding any specifics related to the assignment and more particularly any pets included; disclose upfront if any pet of yours may be considered a risk to our sitter or any third party, if you have CCTV in your home and if this may invade the privacy of our sitter(s); and warrant there will no other persons living in your home during the assignment period (unless with our prior written agreement); our invoice being payable on presentation, in full and in advance of the house and (if applicable) pet sitting assignment(s), with no refund in the event of cancellation (or ourselves on grounds of any breach of these ToS) or unilateral variation by you of assignment dates or terms agreed; the full amount (as our minimum agreed pre-liquidated damages) becoming immediately due and payable in the event of any default in payment or any other breach of these ToS or repudiation of liability on your part as homeowner client; any arrear amount bearing interest at the compound rate of 1% per month, from due date until date of payment; your not being a party to para 21 below which is solely for the benefit of House and Home Sitters and applicable to its sitters as its subcontractors; neither (without our prior written approval) enter into any financial or “in kind” arrangements with our sitter(s), nor make any payments direct to our sitter(s), nor enter any private or direct arrangements with our sitter(s) for future house/pet sitting assignments which are intended to exclude House and Home Sitters (or you will be liable for payment of the full charges as set forth on our website rates page, plus interest as above from the assignment commencement date until date of payment to us); keep in mind at all times that your contract is with House and Home Sitters and not with our sitter(s), who is/are our subcontractor(s) in respect of every house sitting (and pet caring) assignment; publication of a review or any comment(s) made by you concerning our services on our website or Facebook page or Twitter account or Trustpilot or Google, being subject to para 11 above; and hereby authorise us to secure any emergency or maintenance services considered reasonably necessary by our sitter(s) during your absence from home, for your account; ensure you complete our Homeowner Checklist and give full instructions to our sitter at the commencement of an assignment when “handing over”, including (if applicable) full details pertaining to any pets included in the assignment, and provide your full cooperation to facilitate the assignment proceeding smoothly;
  21. your appointment as a House Sitter for House and Home Sitters as an independent (sub)contractor (not an employee); a mutually binding contract (and not simply some casual arrangement) with all its legal obligations and consequences arising between you and House and Home Sitters upon your undertaking an assignment (whether verbally or in writing, including electronic mail); find someone to do so in your place if for any reason you are perhaps unable to carry out your assignment, that is, you will not simply ‘turn your back’ on your contractual commitment; no lease or legal or other interest in the homeowner client’s property arising; only having a licence to occupy the homeowner client’s property under these ToS; immediately vacate the homeowner client’s property at the end of the term of the assignment agreed; no additional payment to you other than the daily subsistence allowance confirmed by email, travel expense contribution to a maximum of £60, plus the bank holiday surcharge of £10 and dog-walking fees in full as paid by the homeowner client of House and Home Sitters; no additional payment to you for pet care (including dogs, cats, birds, chickens, lizards, insects, fish and the like) undertaken by you as part of an assignment unless otherwise agreed in writing; any calculation or other errors made by us in relation to amounts due to you not being binding on us; accept that the terms of a contract may change, e.g. if the homeowner client cancels the dog walking, and that such changes will be binding on you without any claim for compensation or any form of loss, i.e. you agree to be bound by whatever terms are arranged between our homeowner client and House and Home Sitters; be punctual and arrive in good time before the commencement of a house sitting assignment; not leave an assignment before its end-date and time except with the prior written approval of House and Home Sitters; be responsible for any act by any person invited onto the property by you; not cause a nuisance or allow a nuisance to be caused, use or allow the property to be used for any illegal purpose; not interfere or allow others to interfere with the reasonable peace and privacy of neighbours; not sub-let the property or any part of this; neither allow any person to live or temporarily stay, nor keep any animal on the property other than included in an assignment, unless the Homeowner has granted prior permission in writing; neither block any sink/drain nor cause or allow any damage to be caused to the property; take care of all fixtures and fittings and regularly clean the property unless cleaners are provided by the homeowner client; deal with household rubbish and recycling as directed by the homeowner client; report any pest infestation of the property to the homeowner client and take reasonable steps to resolve any such problems; ensure all reasonable security measures are applied by you to safeguard the property and its contents; provide – as a material term of this agreement – a daily written progress report to House and Home Sitters by email or WhatsApp and the like, including photos of pets or whatever else may be relevant and to the homeowner client as often as instructed; provide your own food and refreshments during the assignment; do your level best to not be absent from the home of the homeowner client for more than four hours before and more than two hours after sunset; take all reasonable care and follow all instructions of the homeowner client, in particular providing the utmost care and attention to their property, pets and furnishings, respecting their privacy and confidentiality which includes not publishing any words or images on social media or otherwise publicising any information or voicing any opinions concerning the homeowner client or their pets without prior written permission from the homeowner client and/or House and Home Sitters Ltd; neither publish nor permit to be published any negative comments, images or opinions regarding House and Home Sitters itself; notify us immediately of any damage; not under any circumstances admit liability to any third party (including the homeowner) in the event of any damage, injury or death experienced during your house and/or pet sitting assignment, since doing so might invalidate the insurance cover held by House and Home Sitters – and may result in your being held personally liable for any damages incurred; nonetheless as between you and ourselves accept personal responsibility if your/your partner’s/visitor’s negligence or recklessness caused such damages; accept liability for any loss or damage we may suffer in respect of any breach by you of these ToS or any agreement with the homeowner clients; indemnify us for any loss or damage we may suffer as a result of any homeowner client bringing any claim against us or taking any action against us as a result of any breach by you; provide honest information as tendered or requested and comply with all these ToS, any breach in this regard being a valid ground in our sole discretion and, as the case may be, for an urgent injunction and/or immediate termination of your house sitter status with or without a claim for damages, including as minimum agreed pre-liquidated damages any amount payable to you by us; this para 21 being solely for the benefit of the website and no other party, and binding on any person accompanying you as the named house sitter, warranting your authority to bind (as the authorised agent of) such other person(s) accompanying you, to these ToS; neither enter into any financial or “in kind” arrangements with our homeowner client, nor accept payment direct from our homeowner client, nor enter any private or direct arrangements with our homeowner client for any house sitting assignment, present or future, which excludes House and Home Sitters (and that in default you may be held liable for damages, plus interest thereon – such interest also applicable to any other amounts payable or refundable by you – at the compound rate of 1% per month from the date of commencement of any such house/pet sitting assignment or default date until date of payment); always act honestly and diligently in the very best interests of the homeowner client and their pets, thereby upholding the high values and ethical standards of House and Home Sitters; always maintain a friendly, service-oriented attitude towards our homeowner clients and their pets, be reliable and trustworthy; ensure towels and bed linen used are left clean (washed) and folded on departure – with the whole property left as clean and tidy as when you entered it; be present to hand back the property and pets to the homeowner client – unless otherwise agreed in writing – at the end of an assignment and ensure everything is in order and the homeowner is happy with your services; ask the homeowner client to please provide a review of your services for publication on our website and other forums as above; provide your bank details to House and Home Sitters for payment direct to your bank account (with any bank or other associated charges, e.g. for payment into an international bank account, being for your own account) at the end of each house sitting assignment, since no payments will be made in cash – and, without exception, no payments will be made before an assignment has ended to the satisfaction of the homeowner client and ourselves; our responsibility to you for any claim arising whilst you are in our service to never be more than the total amount paid us by the homeowner client, or the insurance payout (if applicable and a claim is established by you) net of the excess, whichever is the greater; and warrant that you are legally entitled to work in the United Kingdom;
  22. your, in whatever capacity, having no claim for any indirect, special, incidental, actual, consequential, punitive or exemplary damages, including but not limited to damages for injury or death (personal or other), loss of travel expenditure, services including medical or professional services, goods or otherwise, profits, goodwill, use/loss of use of data or other intangible losses (even if our website, employee, house sitter subcontractor, agent, or homeowner client, has/have been warned against the potential damages), arising from the use of our services or the inability to use said services, the cost of obtaining substitute services or goods for any transaction entered through our website, unauthorised access to or alteration of computer or personal data, statements by any third party or conduct of any third party using our website or services, or any other claim relating to our services howsoever arising. In certain jurisdictions, it is not permitted by law to limit certain liabilities and only such excluded limitations shall then not apply. Nothing shall exclude a claim based on fraud or fraudulent misrepresentation or proved recklessness or gross negligence; expressly mitigate any loss or damages;
  23. these Terms of Service constituting the whole agreement between you and our website, with no reliance to be made on any other express or implied representations, whether elsewhere on this website or otherwise (unless recorded in writing);
  24. the laws of England being applicable in the event of any dispute, and the court having jurisdiction over our website (owner) being the court in which any disputes shall be heard, that is if the parties concerned are unable to agree to arbitration and if they do so agree, to the decision of the arbitrator being final and binding on the parties; the assignment of any rights by the website owner.

Privacy Policy

Introduction

House and Home Sitters Ltd is GDPR-compliant, takes your right to privacy seriously, and wants you to feel comfortable using this website and its services. This privacy policy deals with personally-identifiable information (“data”) that may be collected by this site. This policy does not apply to other entities that are not owned or controlled by our site editor, nor does it apply to persons that are not employees or agents of the site editor, or that are not under the site editor’s control. Please take time to read this website’s Terms of Service/ToS/Terms and Conditions/Ts&Cs.

  1. Collection of data
    Registration on this site requires only what is requested in the registration form. You are not required to provide any other information if you do not wish to do so. As on most websites, the site editor may automatically receive general information that is contained in server log files, such as your IP address, and cookie information. We will keep your data within our website and our trusted third party technologies. We will never share or sell your information to third parties.
  2. Use of data
    Data may be used to customise and improve your user experience on this site. House and Home Sitters has and will continue to maintain our technical and organizational measures to keep your data safe and will only process your data for legitimate interest-based purposes. Efforts will be made to prevent your data being made available to third parties unless (i) provided for otherwise in this Privacy Policy; (ii) your consent is first obtained, such as if you choose to opt-in or opt-out for the sharing of data; (iii) a service provided on our site requires interaction with a third party, or is provided by a third party, such as an application service provider; (iv) pursuant to legal action or law enforcement; (v) it is found that your use of this site violates the site editor’s policy, terms of service, or other usage guidelines, or if it is deemed reasonably necessary by the site editor to protect the site editor’s legal rights and/or property; or (vi) this site is purchased by a third party, in which case that third party will be able to use the data in the same manner as set forth in this policy. In the event you choose to use links displayed on this website to visit other websites, you are advised to read the privacy policies published on those sites. House and Home Sitters will follow your instructions regarding the storage and processing of your data. Most importantly, you can withdraw your consent to receive any information from House and Home Sitters at any time.
  3. Cookies
    Like most websites, this site sets and uses cookies to enhance your user experience – to remember your password/personal settings, for instance.
  4. Minors
    The site editor might not allow persons aged eighteen or younger to become members of this site. For more information, please contact the site administrator.
  5. Editing or deleting your account information
    To the extent applicable, you are provided with the ability to edit the information stored for your user account information during registration. You can request your user account be deleted; to do so, please contact the site administrator as per 8. below. Content or other data that you may have provided, which is not stored within your user account, such as articles or reviews published, may continue to remain on the site and other forums at the site editor’s discretion, even after your user account is deleted. Please see the site’s ToS for more information. You have the right to ‘be forgotten’ or to request that House and Home Sitters erase your personal data that we hold, especially data that is no longer necessary.
  6. Changes to this privacy policy
    Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy either by through the posting of a prominent announcement on the site, and/or by a mail message sent to the e-mail address you have provided, which is stored within your user settings.
  7. No Guarantees
    While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor’s control that may result in disclosure of data. Consequently, the site editor provides no warranties or representations as regards maintenance or non-disclosure of data. If there is ever a data breach, House and Home Sitters will notify you without delay of the necessary steps to protect your data.
  8. Contact information
    If you have any questions about this policy or about this website, please feel free to contact the site administrator via our Contact Us website page or email info@houseandhomesitters.co.uk for attention of the administrator.